Terms and Conditions

Article 2. Prices
All prices in this webshop are in Euros, including VAT and excluding postage and packaging costs. The VAT is not applicable for orders outside the EU and will be deducted from the total price. Prices are subject to change. The Skin Company has the right to implement any price increases. the customer has the right to cancel the order. If a product is not in stock, the relevant prepaid amount will be credited.

Article 3. Payment
The Skin Company accepts payments by Paypal, credit cards (Mastercard & American Express), IDEAL, prepayments by bank. All credit card payments are subject to authorizations from your credit card company and The Skin Company cannot be held responsible for any delay or non-delivery of the products due to refusal of payment by your credit card company. Payments by bank transfer to our account must be transferred to The Skin Company:
ABN-AMRO account number NL41 ABNA 0854 5954 30 in Rotterdam, stating the order number.

Article 4. Delivery time and costs
Ordered products are delivered from stock and will be sent as soon as possible after receipt of payment by DHL, FedEx and PostNL. If The Skin Company cannot deliver within thirty days after the conclusion of an agreement, a customer is entitled to dissolve the agreement in writing. The Skin Company will then refund the purchase amount paid by the consumer within fourteen days.

Article 5. Return policy
After the customer has received the product ordered by him/her, the customer has the option to dissolve the underlying agreement with The Skin Company within 15 working days after receipt of this product. The customer does not have to give a reason for this.
5.1. If the customer wishes to dissolve the agreement within this period, the customer must report this in writing to info@theskincompany.nl. The customer must send the product in the original packaging to a return address determined by The Skin Company. The Skin Company does not take back products that have been used, the packaging or other external characteristics of which are damaged. In this case, the customer must bear the costs of and the risk of shipping. After The Skin Company has received the product in undamaged and original condition, The Skin Company will transfer the entire purchase amount as stated on the included invoice within fourteen days to a bank or giro account number to be specified by the consumer.

Article 6. Colors
We have tried to approximate the natural colors of the products as closely as possible. However, please note that all monitors and printers may have different color settings and color variations may occur. Under no circumstances will The Skin Company take back products if color deviations occur, subject to the provisions of Article 5.

Article 7. Conformity
The Customer must check the delivered products immediately upon receipt. The customer must report any defective products to The Skin Company immediately after discovery and at the latest within a period of two days.
Complaints about visible defects and/or non-delivery in accordance with the order confirmation must be made in writing within 48 hours of delivery at the latest, on pain of forfeiture of rights. After this period, The Skin Company will therefore never take back products, except as provided in Article 5.
The customer must send or deliver the products eligible for replacement at his own expense and risk to an address to be specified by The Skin Company.
In the event of incompetent use, damage due to the effect of moisture or other causes that are beyond the control of The Skin Company, the customer cannot make a claim under the warranty.

Article 8. Retention of title
The products delivered by The Skin Company remain the property of The Skin Company until the customer has properly fulfilled all obligations under the agreement concluded with The Skin Company.
If The Skin Company invokes the retention of title, the agreement will be considered dissolved, without prejudice to The Skin Company's right to claim compensation for damage, lost profit and interest.

Article 9. Liability
If The Skin Company is held liable, any liability is limited to a maximum of the invoice value of the agreement, at least to that part of the agreement to which the liability relates.
The Skin Company is only liable for direct damage. Direct damage should only be understood to mean:
the reasonable costs to determine the cause and extent of the damage;
any reasonable costs incurred to have the defective performance of The Skin Company comply with the agreement;
reasonable costs incurred to prevent or limit damage, insofar as The Skin Company demonstrates that these costs have led to limitation of direct damage as referred to in this article.
The Skin Company excludes any liability for indirect damage suffered by the use of the Products supplied by The Skin Company.
The products supplied by The Skin Company have been extensively tested, however The Skin Company cannot accept any liability for situations in which users of the products may have an allergic reaction to the products.